glosys Incident Overview
glosysIncident, a product of glosysITSM Platform, provides AI & Cloud Software Suite and SaSS Applications and Services for Service Team to automatically convert and manage incidents base and tickets for resolving issues in the digital world
Features We offer
Incidents prioritization and Assignment
Prioritization, Categorization and Assignment of tickets to the right agents
Tickets Divide & Conquer
Tickets filtering, spliting and merging depending upon the issues
SLA driven Tickets Management
Redistribution of workload based on SLA compliance rates
AI enabled Notifications
Automated Notifications for Agents and escalations to Managers
Automated Incidents Conversion
Machine Learning based Collaborative Ticketing and Activity Logs
Automated conversion of incidents base to articles repository
Meet Your Service Management Objectives & Needs