glosysIncident


AI & Cloud Software Suite and SaSS enabled Platform for Service Team to automatically convert and manage incidents base and tickets for resolving issues


glosys Incident Overview

glosysIncident, a product of glosysITSM Platform, provides AI & Cloud Software Suite and SaSS Applications and Services for Service Team to automatically convert and manage incidents base and tickets for resolving issues in the digital world

Features We offer

Incidents prioritization and Assignment



Prioritization, Categorization and Assignment of tickets to the right agents

Tickets Divide & Conquer



Tickets filtering, spliting and merging depending upon the issues

SLA driven Tickets Management



Redistribution of workload based on SLA compliance rates

AI enabled Notifications



Automated Notifications for Agents and escalations to Managers

Automated Incidents Conversion



Machine Learning based Collaborative Ticketing and Activity Logs

Automated conversion of incidents base to articles repository

Meet Your Service Management Objectives & Needs