glosys Desk Chatbot Overview
glosys Desk Chatbot, One of the components of glosys Desk Platform, provides AI & Cloud Software Suite and SaaS Applications and Services for Support Team to work together and resolve customer issues using Glosys AI Powered Chatbot in the digital world
Features We offer
Contextual AI driven Knowledgebase Bot
Desk Chatbot processes the queries from the customers and provides appropriate solutions from Knowledge Base
Sentiment Analysis
Desk Chatbot identifies the sentiment behind every ticket and adds to its context for making agents to prioritize and take the best possible action
Desk Chatbot Predictions
Desk Chatbot makes predictions across unusual activities, ticket tags for decision-makers to investigate with ease.
AI powered Desk Chatbot Notifications
Automated Notifications for Agents and escalations to Managers
Desk Chatbot Dashboard for Tickets Activity Monitoring
Machine Learning based Collaborative Ticketing and Activity Logs
Meet Your Customer Support Objectives & Needs