glosysTicketing


AI & Cloud Software Suite and SaSS enabled Platform for Support Team to manage tickets for resolving customer issues


glosysTicketing Overview

glosysTicketing, a product of glosysDesk Platform, provides AI & Cloud Software Suite and SaSS Applications and Services for Support Team to work together and resolve customer issues in the digital world

Features We offer

Tickets Assignment



Prioritization, Categorization and Assignment of tickets to the right agents

Tickets Divide & Conquer



Tickets filtering, spliting and merging depending upon the issues

SLA driven Tickets Management



Redistribution of workload based on SLA compliance rates

AI enabled Notifications



Automated Notifications for Agents and escalations to Managers

Tickets Activity Monitoring



Machine Learning based Collaborative Ticketing and Activity Logs

Meet Your Customer Support Objectives & Needs