glosysTicketing Overview
glosysTicketing, a product of glosysDesk Platform, provides AI & Cloud Software Suite and SaSS Applications and Services for Support Team to work together and resolve customer issues in the digital world
Features We offer
Tickets Assignment
Prioritization, Categorization and Assignment of tickets to the right agents
Tickets Divide & Conquer
Tickets filtering, spliting and merging depending upon the issues
SLA driven Tickets Management
Redistribution of workload based on SLA compliance rates
AI enabled Notifications
Automated Notifications for Agents and escalations to Managers
Tickets Activity Monitoring
Machine Learning based Collaborative Ticketing and Activity Logs
Meet Your Customer Support Objectives & Needs